The team at Echoview considers support to be an integral part of our product and we pride ourselves on delivering an outstanding service to every one of our clients.
Our experienced support team is on hand to assist with any questions or queries you have related to Echoview, Echoexplore, our other products, or your hydroacoustic data. We have a wealth of knowledge not only of Echoview itself but of a wide range of hydroacoustic related subjects. If you are not sure of the process involved for your data, if the software won’t collaborate or you have any other Echoview related questions, please do not hesitate to get in touch. Many of our clients report that our support service makes a genuine difference to their ability to get their job done.
Contacting Technical Support
Email: Send us an email at firstname.lastname@example.org, providing us with as much relevant information as you can to help us diagnose and solve your problem efficiently. We may request example data from you, and should this be required we will treat it as confidential and only use it for the purpose of providing support.
Phone: Ring us during office hours (0900-1700 AEST) on +61 3 6231 5588 or +1 206 691 8293. If you are likely to need after-hours support (for example on a survey), please email us in advance and request an after-hours support telephone number.
"As always, the support received exceeds expectations and is greatly appreciated."
Kevin Boswell - Assistant Professor, Florida International University