Request Software Support
We consider support to be an integral part of the Echoview product and pride ourselves on delivering an outstanding service to every one of our clients.
Contents
> How to contact Echoview support
> When to contact Echoview support
> Who are you getting help from?
We aim to respond to all requests within one business day and then to work with you as necessary to deliver an appropriate solution.
How to contact Echoview support
There are a number of ways you can contact Echoview support. Every request is accorded the same high priority.
By email
Send us an e-mail at support@echoview.com, providing us with as much relevant information as you can to help us diagnose and solve your problem efficiently. We may request example data from you, and should this be required we will treat it as confidential and only use it for the purpose of providing support.
By telephone
Ring us during office hours (0900-1700 Hobart time) on +61 3 6231 5588. If you are likely to need after-hours support (for example on a survey), please email us in advance and request an after-hours support telephone number.
When to contact Echoview support
We encourage you to contact Echoview support for any questions you have related to your hydroacoustic data. Please contact us:
- If you're not sure of the process involved for your data
- If the software won't collaborate
- With any other hydroacoustics- or Echoview-related questions you may have
Many clients report that our support service makes a genuine difference to their ability to get their job done.
Who are you getting help from?
Frontline support
Frontline support is managed by Briony and Toby. Between us we have a wealth of knowledge not only of Echoview itself but also of a wide range of hydroacoustic-related subjects.
Authoritative backup
Immediately behind us and available for consultation is the rest of the Echoview team. Between us we comprise computer programmers, mathematicians, published scientists and market analysts with a combined expertise that is second to none.
And behind the Echoview team is the global hydroacoustics community that has supported us for over a decade. We are familiar and active members of this community, and much of our work would not be possible without the close collaboration that we enjoy with our many users around the world.
